Privacy policy
Last Updated: June 2026
At Stemtoy Pty Ltd, we deeply respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit, make a purchase from, or interact with stemtoy.com.au (the "Site") or use our customer services (collectively, the "Services").
In Plain English: We only collect the necessary information required to process your orders, deliver your toys, and give you the best possible shopping experience. We will never sell your data.
1. How We Collect Your Personal Information
Information You Provide Directly to Us
Contact & Shipping Details: Your name, billing address, shipping address, phone number, and email address.
Order Information: Items purchased, payment confirmations, and transaction history.
Account Details: Your username, password, and security indicators if you create an account.
Customer Support: Any information you choose to include when you email us or send a message through our contact forms.
Information Collected Automatically (Cookies & Tracking)
When you browse our website, we automatically collect certain Usage Data to optimize your experience. This includes:
Device information (computer, tablet, or phone type).
IP address, browser type, and network connection.
How you interact with our site (pages viewed, links clicked, and time spent).
We use cookies, pixels, and similar tracking technologies to handle this. You can adjust your browser settings to reject cookies, though some website features may not function perfectly as a result.
Information From Third Parties
We securely obtain information from trusted partners who help us run our business:
E-Commerce & Payment Processors: Secure platforms (like Shopify, credit card companies, or digital wallets) that process your payments securely on our behalf.
Marketing Partners: Ad networks and analytics providers that help us understand our audience.
2. How We Use Your Personal Information
We use your data strictly to run our business efficiently, safely, and transparently:
Fulfilling Your Orders: Processing payments, managing inventory, arranging shipping, and facilitating returns or exchanges.
Customer Communication: Sending order updates, responding to support inquiries, and providing important service notices.
Marketing & Promotions: Keeping you updated on new arrivals, special sales, or educational play insights (only if you have opted in). You can unsubscribe instantly at any time.
Security & Fraud Prevention: Monitoring for suspicious activity to ensure a safe, secure shopping environment for everyone.
3. How We Share & Disclose Personal Information
We do not sell your personal information. We only share your data with trusted service providers who help us fulfill our commitments to you:
| Category of Data | Why We Share It | Who We Share It With |
| Identifiers (Name, Email, Address) | Order delivery, IT management, and secure account hosting. | Logistics/shipping carriers, cloud storage, and website hosts. |
| Commercial Info (Order History) | Payment clearing and customer service management. | Secure payment gateways and internal support platforms. |
| Network Activity (Usage Data, IP) | Website analytics and tailoring relevant advertisements. | Marketing partners and analytics providers. |
We will also disclose information if required to comply with applicable laws, respond to legal subpoenas, or protect the rights and safety of Stemtoy Pty Ltd and our customers.
4. Data Security, Safety & Retention
Data Security: While no internet transmission is 100% secure, we use industry-standard security practices to guard your personal data against unauthorized access or disclosure.
Children’s Privacy: Our products are designed for kids, but our Services are intended for adult buyers, parents, and educators. We do not knowingly collect personal information from children under 16. If a child has provided us with data, parents may contact us to request immediate deletion.
Data Retention: We keep your information only as long as necessary to maintain your account, fulfill orders, resolve business disputes, or meet legal and tax obligations.
5. Your Privacy Rights & Choices
Depending on where you are located, you hold specific rights regarding your personal information:
Right to Access / Know: You can request a copy of the specific personal data we hold about you.
Right to Delete: You can request that we wipe your personal records from our system.
Right to Correct: You can ask us to update or fix any inaccurate details in your file.
Right to Opt-Out: You can click "unsubscribe" at the bottom of any promotional email to stop receiving marketing materials immediately.
To exercise any of these rights, please contact us directly at the email address below. We may ask for proof of identity before releasing or modifying any details.
6. Complaints & Contact Information
If you have any questions, feedback, or complaints about how we manage your data, please reach out to us. We aim to respond to and resolve all inquiries promptly.
Email: info@stemtoy.com.au
Mailing Address:
Stemtoy Pty Ltd
805/220 Collins Street
Melbourne, VIC 3000
Australia